Quite simply, we believe in everything we sell 100%. If you receive an item you purchased online and it arrives damaged through no fault of your own, simply return it for a refund or product replacement. We want you to be completely satisfied with your purchase. If you find it necessary to exchange a non-food item, you may do so by contacting us at our customer support email or ticket system. The items must be in original, resale condition. We would need a list of what is being exchanged, why it is being exchanged, and the product name of the item wanted for the exchange.
There are a few exceptions on returns though,
- No returns on products under $10; unfortunately, we are unable to accept returns under $10 unless you'd like to ship the item back to us with a shipping carrier of your choice at your expense.
- No returns on opened product. This includes opened cases of canned food - we cannot take back less than a full case since we only sell case by case.
- We don't provide return or label or pay return shipping fee unless there is an error on our side.
- Tags detached from the product. We are unable to accept any products with detached tags. If we receive a product with detached tags, it will be your responsibility to take it back at your expense.
In order to initiate a return, please contact us at our customer support email or ticket system.
Please note: We are only able to accept returns for an order within 30 days of the ship date. We cannot accept any returns or exchanges beyond that time frame. Any refused package will be subject to the original (cost of we paid to the career to ship your order) and return shipping fee.